Blackbaud API keys and secrets require periodic refreshing for security purposes. This article walks through retrieving updated credentials in Blackbaud and sending them securely to Finalsite Enrollment Support.
Who can access the key and secret in Blackbaud?
You must have the ON API Access Manager role in Blackbaud in order to complete this update.
💡Quick Answers
- How often do Blackbaud API tokens expire? Tokens expire after 90 days of inactivity; if the account connects to the API within that period, the token extends automatically for up to 365 days.
- How do I retrieve the new Key and Secret from Blackbaud? In Blackbaud, navigate to Core > Security > Authentication Settings > ON API access tab, search for 'Schooladmin User', click the three dots icon, select Generate, and copy the Key and Secret.
- How do I send the credentials to Finalsite Enrollment Support? Log into your Finalsite Enrollment site, click Help > Submit a New Request, and include the Key and Secret in the More Details section; do not send them via email.
- What do I do after retrieving the credentials? Contact Support and provide the Key and Secret; the team will update them in your integration.
Tokens expire after 90 days of inactivity. However, if your account connects to the API within this period, the token extends automatically for up to 365 days after updating credentials and initiating the first push to Blackbaud.
If it's time to update yours, follow the step-by-step guidance below!
How to Retrieve Your Key and Secret in Blackbaud
- In Blackbaud, navigate to the Authentication Settings (Core > Security > Authentication Settings.)
- On this page, click on the "ON API access" tab.
- Search for "Schooladmin User".
- Click on the three dots icon to the left of the user and click "Generate".
- Copy the Key and Secret.
Once you copy the Key and Secret, reach out to support and send them to us so that we can update them.Â
A Note about Secure Sending
Please do not send these credentials via email; you can send them securely through your site.
Utilizing the Requests communication feature in Finalsite Enrollment is password protected (you are logged into your site). Because of that, it is a secure way to send us the Key and Secret.
How To Securely Send the Key and Secret
- Log into your Finalsite Enrollment site and click Help > Submit a New Request in the top right corner.
- Follow the prompts and include the Key and Secret in the More Details area.
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