Updating your Blackbaud API Key and Secret – Finalsite Enrollment

Overview

Your Blackbaud API key and secret require periodic refreshing for security purposes.

Tokens expire after 90 days of inactivity. However, if your account connects to the API within this period, the token extends automatically for up to 365 days after updating credentials and initiating the first push to Blackbaud.

If it's time to update yours, follow the step-by-step guidance below!

Who can access the key and secret in Blackbaud?

You must have the ON API Access Manager role in Blackbaud in order to complete this update.

How to Retrieve Your Key and Secret in Blackbaud

In Blackbaud, navigate to the Authentication Settings (Core > Security > Authentication Settings.)
On this page, click on the "ON API access" tab.
Search for "Schooladmin User".
Click on the three dots icon to the left of the user and click "Generate".
Copy the Key and Secret.

Once you copy the Key and Secret, reach out to support and send them to us so that we can update them.

A Note about Secure Sending

Please do not send these credentials via email; you can send them securely through your site.

Utilizing the Requests communication feature in Finalsite Enrollment is password protected (you are logged into your site). Because of that, it is a secure way to send us the Key and Secret.

How To Securely Send the Key and Secret

Log into your Finalsite Enrollment site and click Help > Submit a New Request in the top right corner.
Follow the prompts and include the Key and Secret in the More Details area.

GIF of submitting a request

Additional Resources