Finalsite Enrollment Support: How to Submit Form Requests

If you need a form edited or a new form built, Finalsite Enrollment Support handles those requests, with a turnaround of up to 14 business days (longer during admissions or enrollment peak seasons). This article lists exactly what to include in your request so the team can build or edit your form right the first time and avoid back-and-forth.

💡Quick Answers

• What's the current turnaround time for form requests? Up to 14 business days from receipt. Longer during peak seasons (admissions, enrollment) or if you're submitting multiple requests at once.
• What do I include in a form EDIT request? The form name, where the change is (page number, section name, field), what's there now, and what to change it to. If adding new content: what to add, where, and the exact text. If adding a new field: type (dropdown, yes/no, etc.), options, required vs. optional, and which grades or programs it should appear for.
• What do I include in a form BUILD request? The form name, form type (Admissions, Enrollment, Appointment, Recommendation, Document Request), a visual example (Google or Word Doc, avoid PDF), the field types you need, exact options for each dropdown or checkbox, any logic (e.g., only show this for 9th graders), which fields are required vs. optional, and which term the form should be tied to.
• How do I submit the request? Click Help in the top right of your site, then Submit a New Request. All form requests must be in writing through this channel.
• How can I keep my request from delaying? Send the exact wording, list edits in the order they appear on the form, highlight or bold the changes, and bundle related edits into one request instead of submitting multiple smaller ones.

In this article

• Submitting a Form Edit Request
• Submitting a Form Build Request
• Why Do All the Details Matter

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Submitting a Form Edit Request

Need to update an existing form? When you send in a request to the support team, the more detail you give, the better. This helps us understand exactly what needs to change, so we can get it right the first time.

What to Include in Your Edit Request:

• The name of the form you want to update.
• Where the change should be made: page number, section name, or field.
• What’s currently there, and what you want it updated to.

If You're Adding Something:

• What are you adding? (e.g., a question, section header, note)
• Where should it go?
• What’s the exact text or prompt you’d like us to use?

If You're Adding a New Field: 

• What type of field? (e.g., dropdown, yes/no, checkboxes)
• What are the options/choices? (List them exactly how you want them shown)
• Is it required or optional?
• Should it appear for everyone or just for certain grades/programs?

 Helpful Tips:

• Screenshots are a huge help!
• All requests must be submitted in writing through a support request.
• Turnaround time is up to 14 business days (may be a bit longer during peak seasons).
• List your edits in the order they appear on the form.
• Send us the exact wording you want included; this saves everyone time.
• Highlight, underline, or bold your changes to make them easy to spot.

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Submitting a Form Build Request

Starting from scratch? No problem, we’re excited to help! The more details you give us, the faster we can bring your form to life.

What to Include in Your Build Request:

• The name of the new form.
• What kind of form is it? (Admissions, Enrollment, Appointment, Recommendation, Document Request)
• A visual example, if you have one. (Google Docs or Word Docs work best; PDFs can slow us down.)
• The types of fields you need (e.g., drop-downs, yes/no, multi-select, signature)
  • Exact options/choices for any drop-downs or checkboxes
• Any logic we should know (e.g., "only show this question for 9th graders")
• Which questions are required vs. optional?
• What term should the form be connected to?

 Helpful Tips:

• Visuals are super helpful, especially if we can copy and paste from them.
• All requests must be submitted in writing through a support request.
• Turnaround time is up to 14 business days (just a heads-up that it may take longer during high-traffic times)
• Share exact wording for any field prompts or instructions.
• List everything in the order it should appear on the form

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Why Do All the Details Matter?

A complete, detailed request means:

• Less back-and-forth
• Fewer delays
• A form that’s ready to go, on time, and just how you want it

If you’re unsure about anything, feel free to reach out. We’re happy to help answer your questions before you submit your request. Let’s make this process easy and efficient together!