Finalsite Enrollment Support: How to Submit Form Requests

 Current Processing Time: Up to 14 Business Days

• Please note that it may take up to 14 business days to process your request. 
• Peak seasons, like Admissions and Enrollment, may take longer. If you are submitting multiple form builds, please be aware that this time may need to be extended.

We’re here to help get your forms updated or created as smoothly and quickly as possible. The best way to make that happen? A super clear, detailed request! Below, you’ll find everything you need to include so we can hit the ground running—and stay on track for that 14-business-day turnaround.

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In this article

• Submitting a Form Edit Request
• Submitting a Form Build Request
• Why All the Details Matter

Submitting a Form Edit Request

Need to update an existing form? Awesome! When you send in a request, the more detail you give, the better. This helps us understand exactly what needs to change, so we can get it right the first time.

What to include:

• The name of the form.
• Where the change should be made: page number, section name, or field.
• What’s currently there, and what you want it updated to.

If you're adding something:

• What are you adding? (e.g., a question, section header, note)
• Where should it go?
• What’s the exact text or prompt you’d like us to use?

If you're adding a new field: 

• What type of field? (e.g., dropdown, yes/no, checkboxes)
• What are the options/choices? (List them exactly how you want them shown)
• Is it required or optional?
• Should it appear for everyone or just for certain grades/programs?

 Helpful Tips:

• Screenshots = huge help!
• Please submit your request in writing through Support.
• Turnaround time is up to 14 business days (may be a bit longer during peak seasons.)
• List your edits in the order they appear on the form.
• Send us the exact wording you want included—this saves everyone time.
• Highlight, underline, or bold your changes to make them easy to spot.

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Submitting a Form Build Request

Starting from scratch? No problem—we’re excited to help! The more details you give us, the faster we can bring your form to life.

What to include:

• The name of the form.
• What kind of form is it? (Admissions, Enrollment, Appointment, Recommendation, Document Request)
• A visual example, if you have one. (Google Docs or Word Docs work best—PDFs can slow us down)
• The types of fields you need. (e.g., dropdowns, yes/no, multi-select, signature)
• Exact options/choices for any dropdowns or checkboxes?
• Any logic we should know? (e.g., "only show this question for 9th graders")
• Which questions are required vs. optional?
• What term should the form be connected to?

 Helpful Tips:

• Visuals are super helpful, especially if we can copy and paste from them.
• All requests must be submitted in writing through Support.
• Turnaround time is up to 14 business days (just a heads-up that it may take longer during high-traffic times.)
• Share exact wording for any field prompts or instructions.
• List everything in the order it should appear on the form

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Why All the Details Matter

A complete, detailed request means:

• Less back-and-forth
• Fewer delays
• A form that’s ready to go, on time and just how you want it

If you’re unsure about anything, feel free to reach out—we’re happy to help before you submit your request. Let’s make this process easy and efficient together!