Refunds (Stripe Legacy)

This article applies only to schools using the legacy version of Stripe. For schools using Payments, see Payments: Refunding a Payment instead. Credit card refunds can be issued in full or as a partial amount from the Stripe Dashboard.

💡Quick Answers

• How do I issue a refund in Stripe Legacy? In your Stripe Dashboard, click Payments, click the three dots next to the payment, select Refund payment, enter the amount (full or partial for credit cards), select a reason, and click Refund.
• Are partial refunds available for bank account payments? No, bank account payments can only be refunded in full; partial refunds are only available for credit card payments.
• What happens to the refund in Finalsite Enrollment? The refund automatically transfers back to Finalsite Enrollment; no separate ledger entry is needed.
• How long does a refund take to appear for the payer? Within 5-10 business days, depending on the payer's bank; refunds cannot be canceled once submitted.

---

This article only for schools using Stripe as their payment processor.

If your school is using our Payments platform, please refer to this article to learn about processing refunds.

Credit Card refunds can be issued in full or as a custom partial amount, but there are no partial refunds for bank accounts.  IMPORTANT: The refund will automatically transfer back to Finalsite Enrollment.  See below for how refunds work within Stripe:

• If the original payment went through a currency conversion, the refunded amount is converted back using the same process. 
• There are no fees to refund a charge.
• Any fees that were incurred during the payment will not be returned. 
• Refund requests are submitted immediately to the payer's bank or card issuer and the credit will appear within 5-10 business days, depending on the bank.
• Once issued, refunds cannot be canceled.
• Refunds can only be returned to the original payment method.
• Click here to learn more about how refunds are handled. 

Refund Communications

An email will be automatically sent to the payer from Stripe as long as the payer is set up as a customer with a valid email address within Stripe, and as long as you have this email notification turned on. Click here for your email receipt options. 

How to issue a refund

1. Within your Stripe Dashboard, click on the 'Payments' link along the far left.  
2. Then click on the 3 dots to the far right of the payment you'd like to issue a full or partial refund for as displayed below.  
3. Next, select 'Refund payment.'
4. Within the refund details screen, you can either refund the full amount or overwrite it to set up a custom partial refund. 
5. Next, select a reason for the refund from the drop-down menu and then click on the 'refund' button.