Parent Portal Accounts

Overview

The Parent Portal Accounts page (Settings > Portal > Parent Portal Accounts) is a master list of all parent portal accounts that have been created.  This page is useful if you need to look up the email address that a parent used to create their account, or if you need to update their name or email address for their account.

In this article

• Parent Portal Account Management 
• Parent Portal Links
• Library of Resources

Parent Portal Account Management 

On the Parent Portal Accounts page (Settings > Portal > Parent Portal Accounts), you'll see a list of all parents or guardians who created a Parent Portal account.

To search for a particular name or email address, click on Filter Options, type in your text, and then click Apply Filter.

Along the right side of the page are the following actions for each account:

• Reset Password: This is where you can reset the password for the parent/guardian.  You will be asked to confirm that the parent portal account listed will receive an email to reset their password. Click OK to proceed.

• Resend Verification Email: This allows you to re-send a parent the verification email that is necessary to confirm their email address. If you select this, you'll be asked to confirm the action in a pop-up box. 
  • Only manual accounts require email verification. Parents logging in or creating accounts through SSO do not need a verification email.
  • Read more in our Overview of Parent Login Options: Manual Account Creation and SSO article.

• Migrate to Admin: This is how you can change the permissions of a parent to become an Admin user in the system. You will be asked to confirm. Click OK to proceed.

• Edit: This allows you to edit the name and email address of each parent portal account. Make the changes you need and then click Submit.

Parent Portal Links

To add the parent portal URL to email templates, use the following merge token:

{{school.parent_portal_url}}

This token can be found within email templates using the options displayed below.

If you need the actual hyperlink to your parent portal for the school website, the format of this link will be:

• Schools in US: yourschooldomain.fsenrollment.com

• Schools in Canada: yourschooldomain.fsenrollment.ca

 Library of Resources

• Learn more about parent account creation and login in our Overview of Parent Login Options: Manual Account Creation and SSO article.

• Check out our Parent Portal Account Password Reset article to learn additional ways to reset the parent portal password.

• Read our Assisting Parents with Authentication Codes article to learn about parent portal authentication.

• Review the Billing: Setting the Financial Split article to learn how to set financial responsibility for each parent/guardian.  

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Additional Resources

• Office Hours & Past Session Recordings
• Parent Portal Overview
• Parent Portal: Parent Experience
• Parent Portal Account Password Reset
• Admin Portal Accounts: Setup & Roles
• Admin Portal Accounts: Permission & Access Controls