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Communication Permissions

Claire Frank
  • Updated

The Communication permission controls whether admins and users can send emails and text messages within Finalsite Enrollment. Without it, users cannot send bulk or individual communications through the system.

💡Quick Answers

  • What does enabling Communication permissions allow? The user can send emails and text messages from within Finalsite Enrollment.
  • What can admins do without Communication permissions? They can still access letter and label templates, and can send password reset and authentication emails from the contact record; they cannot send bulk or individual emails or text messages.
  • Who can enable or disable Communication permissions? Only System Admins can manage permissions from Settings > Portal > Admin Portal Accounts.
  • What do admins without Communication permissions see in the Communicate menu? The menu is still visible but the Send Email and Send Text Message options are hidden.

Communication Permissions

Enabling communication permissions allows the user to communicate through text and email within the site. If this role is not enabled for an admin, they will not have the ability to send emails or text messages within Finalsite Enrollment.

With Communication Permissions enable:

  • The user has the ability to send texts and emails within Finalsite Enrollment.

When Communication Permissions are disabled:

  • The user will not be able to send emails or text messages within Finalsite Enrollment.
    • Admins without communications permissions will still have access to Letter and Label templates.
    • Admins without communication permissions will still see the action menu for Communicate, but the options for Send Email and Send Text Message will be hidden from it.
    • Admins without Communications Permission can still send reset password and authentication emails through the contact record.

Additional Notes:

System Admins are the only Admin role that has the ability to enable or disable different permissions from within the Admin Accounts page (Settings > Portal > Admin Portal Accounts)

image of the admin accounts page showing the communications permissions column

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